Frequently Asked Questions
How do we book Kiwi Eyes?
Once you choose your package, we’ll send you the contract. Your wedding date is secured once the contract is signed and the required deposit is paid.
Do you require a deposit?
Yes. A 30% deposit is required to secure your wedding date. The remaining balance can be paid in 3 or 4 instalments, with the final payment due by your wedding month.
When should we book?
We recommend booking as early as possible, especially for popular dates during the wedding season. Once you know your date, get in touch and we’ll check our availability.
Can we customise a package?
Absolutely. Every wedding is different, so we’re happy to customise a package to suit your plans, coverage needs and budget.
Do you travel for weddings?
Yes! We photograph and film weddings throughout New Zealand. There is no travel fee for weddings within major cities. For venues more than one hour outside the nearest city, a $100 travel fee may apply. We’ll always confirm any travel costs before booking.
Where are you based?
We have teams in Auckland, Wellington and Christchurch, with our main office in Auckland. We also travel throughout New Zealand for weddings.
Have you photographed weddings at our venue before?
We’ve photographed hundreds of weddings across New Zealand and are familiar with many popular venues. If your venue is new to us, we’re happy to learn about it and plan ahead with you.
What is your photography style?
Our style combines natural, candid storytelling with elegant and timeless portraits. We capture the real moments of your day while also creating beautifully composed photos.
We’re not comfortable in front of the camera. Can you help?
Absolutely! Most couples are not professional models. We’ll guide you with simple posing and direction while keeping everything relaxed and natural.
What happens if it rains?
No worries! We’re experienced in working with New Zealand weather and will adapt throughout the day. Rain, clouds and soft light can create beautiful and memorable wedding photos.
When will we receive our photos and videos?
Our usual turnaround is around 3–6 weeks, depending on the size of the wedding and the time of year. We’ll keep you updated throughout the editing process.
How will our photos and videos be delivered?
Your final photos and videos are normally delivered on a USB flash drive. We strongly recommend making a backup to a computer, external drive or cloud storage once you receive your files.
Can we have an online meeting?
Of course! We’re happy to arrange a Zoom, WhatsApp or other online meeting to discuss your wedding plans, answer your questions and help you choose the right package.
Do you offer a pre-shoot?
Yes. A pre-shoot is a relaxed photo and video session before your wedding day. It’s a great way to get comfortable in front of the camera, meet your photographer and have some fun before the big day.
Do you offer a consultation?
Yes. We offer a free consultation to discuss your wedding, answer your questions and help you choose a package that suits your plans and budget.
