Frequently Asked Questions
Why Choose Kiwi Eyes?
Your wedding is more than just a day — it’s a collection of moments, emotions and memories you’ll want to keep forever.
At Kiwi Eyes, we combine years of wedding experience with a relaxed and friendly approach, helping you feel comfortable and natural in front of the camera. Our style blends candid storytelling, fine art and editorial photography, capturing everything from the little spontaneous moments to beautifully composed couple and group portraits.
We work quietly around your celebration without taking over your day, so you can enjoy every moment while we capture it naturally.
From your first conversation with us to receiving your final photos and films, our goal is simple: to give you beautiful memories and an experience you’ll genuinely enjoy.
Do you sign a contract with your customers?
Yes. Once you choose and confirm your package, we’ll send you a PDF contract with all the details. Your booking is confirmed once you sign the contract, pay the deposit, or confirm your acceptance in writing by email or message.
Do I need to pay a deposit to book my wedding date?
Yes. A 30% deposit is required to secure your wedding date with us. The remaining balance can be paid in 3 or 4 easy instalments, with the final payment due by your wedding month.
As we reserve your date exclusively for you and may turn away other bookings, the deposit and payments made toward your booking are non-refundable.
What happens if our wedding can’t go ahead due to unexpected restrictions?
If government restrictions or circumstances beyond your control prevent your wedding from going ahead on the booked date, we’ll work with you to find the best solution. You can postpone your booking to another available date, or where applicable, we can arrange a refund of your deposit.
How do we book?
Booking with us is easy! Once you’ve chosen the package that best suits your wedding, we’ll send you a contract with all the details. Simply sign the contract and pay the deposit, and your wedding date is officially secured with Kiwi Eyes.
When should we book?
The sooner, the better! Popular wedding dates can book out well in advance, especially during the busy wedding season. Once you know your date, we recommend getting in touch to check our availability and secure your booking.
Can I customise a package to fit my needs?
Absolutely! Every wedding is different, and we’re happy to customise a package to suit your plans, needs and budget. Just get in touch and tell us what you’re looking for, and we’ll create the best option for your special day.
Have you photographed a wedding at our venue before?
We’ve photographed hundreds of weddings across New Zealand and are familiar with many popular wedding venues. If your venue is new to us, no worries — we’re always happy to learn more about the location in advance and, if needed, arrange a visit before your wedding, especially if you have any special requirements.
When will we receive our wedding photos and videos?
We know how exciting it is to see your wedding memories! Our experienced editing team works carefully to deliver everything as soon as possible without compromising on quality.
Your edited photos are usually ready within approximately 2 weeks, while wedding videos typically take around 4 weeks due to the additional editing and production involved.
Where are you based?
We have teams based in Auckland, Wellington and Christchurch, with our main office in Auckland. But don’t worry if your wedding is somewhere else — we’re a team of travellers and love capturing weddings all across New Zealand!
Do you have customer reviews?
Absolutely! We’re incredibly grateful for all the lovely feedback we’ve received from our couples over the years. Don’t just take our word for it — have a look at what our couples have to say about their experience with Kiwi Eyes.
Do you offer consultations?
Absolutely! We offer a free consultation to discuss your wedding plans and share our experience with you. We’ll listen to what you need, answer your questions, and honestly recommend the package that best suits your wedding and budget — without trying to sell you more than you need.
Do you travel, and is there an additional travel fee?
Absolutely! We provide wedding photography and videography services throughout New Zealand, with no travel fee for weddings within major cities.
If your venue is located more than one hour outside the nearest city, a $100 travel fee may apply. We’ll always let you know about any travel costs before confirming your booking.
How would you describe your photography style?
With over 10 years of experience in photography and filmmaking, our style combines documentary storytelling, editorial photography and natural, timeless imagery.
Our team is experienced in capturing real emotions and candid moments, while also creating beautifully composed portraits that feel relaxed and elegant.
We’re always happy to hear about the style you love. Feel free to share your favourite photos or inspiration with us before your wedding, and we’ll keep your preferences in mind while staying true to our creative approach.
After all, it’s your day — your photos should feel like you.
How long have you been photographing weddings?
We’ve been photographing and filming weddings for over 10 years, with experience across New Zealand and around the world.
Over the years, our team has captured more than 1,200 weddings and couple sessions — from intimate elopements and small celebrations to large, multi-day events. This experience has taught us how to anticipate those special moments, adapt to different situations, and make our couples feel comfortable in front of the camera.
Every wedding is different, and that’s exactly what we love about them!
What if it rains on our wedding day?
We shoot anyway! There’s no such thing as bad weather on your wedding day.
Living in New Zealand means sunshine isn’t always guaranteed, but rain certainly doesn’t mean you can’t have beautiful wedding photos. In fact, cloudy and rainy days can create soft light, dramatic skies and some truly stunning images.
With our experience, we know how to adapt to changing weather, find the best locations and make the most of whatever the day brings. Sometimes, a little rain can make your photos even more special!
I don’t have any experience in front of the camera. Will you help?
Absolutely! Most of our couples have never been professionally photographed before, so there’s nothing to worry about.
We’ll guide you throughout the day, from simple posing and where to look to what to do with your hands — while still keeping everything relaxed and natural. With years of wedding experience, we know how to help you feel comfortable rather than “posed”.
Our goal is simple: for you to enjoy your day, be yourselves, and look natural and confident in your photos and videos.
What is a Pre-Shoot?
A pre-shoot is a relaxed photo and video session that takes place before your wedding day.
It’s a great opportunity to get comfortable in front of the camera, get to know your photographer, and capture some beautiful moments together without the busy schedule of your wedding day.
You can choose a favourite beach, park, café, city location, or somewhere that has a special meaning to your relationship. Most importantly, it’s relaxed, fun and all about the two of you.
Can we have an online meeting?
Absolutely! We’re happy to arrange an online meeting at a time that suits you. We can connect via Zoom, WhatsApp, Facebook Messenger, or another platform that works best for you.
It’s an easy way to meet, chat about your wedding plans, and answer any questions you may have.
How will our photos and videos be delivered?
Your wedding photos and videos are usually ready within 3–6 weeks, depending on the size of your wedding and the time of year.
Your final files are normally delivered on a USB flash drive. Before delivery, we carefully check the files to make sure everything has been copied correctly.
Due to the large volume of weddings and data we manage, we cannot guarantee long-term storage of your files after delivery. Once you receive your USB, we strongly recommend making at least one additional backup to a computer, external drive or cloud storage to keep your memories safe.
What gear do you use?
We’re passionate about photography and filmmaking, and we use professional, up-to-date equipment from trusted brands including Sony, Canon, DJI and Manfrotto.
Our team works with professional cameras, lenses, lighting, audio and drone equipment, and we always come prepared with backup gear — because your wedding day only happens once.
