Kiwi Eyes Terms of Trade

We believe in our customers. We define our working relationships based on friendship and respect between human beings.

Important Information

  • The basis of the agreement between our company and our customers is the package selected by the customer. We provide the package details to all customers before the final agreement. We also ask visitors to our Packages page to read our Terms of Trade.

  • Receiving an email with an attached invoice or contract and making an advance payment (deposit) is considered confirmation and acceptance of the invoice or contract sent by us.

  • Customers have the right to request a receipt, and a screenshot or other record of their payment may also serve as proof of payment. If our customers contact us via email, Facebook, SMS, or any other platform, these channels may also be used for follow-up communication. Customers may not complain or object to reasonable communication from us without prior notice, including communication relating to the collection of an outstanding amount owed by the customer.

  • Advance payments are non-refundable. Kiwi Eyes maintains the right to make decisions regarding such matters based on the circumstances and our communications with the customer.

  • An advance payment serves as a booking fee for Kiwi Eyes to reserve your wedding date. No other means of booking will be accepted.

  • We usually deliver the final files via a USB flash drive. We check that the data has been copied correctly before delivery. Due to the number of weddings we cover and the large amount of data involved, we are unable to retain all files on our drives after delivery. Once you have received your USB drive, responsibility for the storage and safekeeping of the files passes to you.

What happens if the customer does not pay the amount agreed in the contract or invoice?

If payment under the invoice or contract remains unpaid for 7 days after the due date stated on the invoice or contract, we will send the first Reminder Notice.

If the amount remains unpaid after 10 days, we will send an additional Reminder Notice (Final Notice).

If you are issued a second notice (Final Notice) and do not pay the amount specified within 4 days of its issue, debt collection proceedings will commence and further costs may be incurred. This includes any Tribunal costs incurred by us in enforcing payment of the outstanding amount.